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Frequently Asked Questions

Below you'll find the answers to our more frequently asked questions.

Restaurant/Location

Restaurant hours vary by location. To check the hours of your local On The Border, go to the Find a Restaurant page and enter your zip code. The locations closest to you will be displayed with an option for View Details.

Want to join the Fiesta? To see openings in your area, please visit workatotb.com.

We love hearing feedback from our Guests. To submit your feedback, please visit the Contact Us page.

We keep up-to-date Happy Hour specials for every location right on this site. Simply navigate to Happy Hour and select the location nearest you to view deals.

Events

If you’re planning a large event such as a wedding, we highly suggest calling our Catering Team directly at 888-682-2287 to place your order. You can also send an email to catering@ontheborder.com to get the process started.

For smaller parties, you can place your order directly through our Catering Online Ordering.

Not all of our locations have a private party room. Please call your local restaurant directly and ask to speak to the manager on duty to check availability. To find the location nearest you, click “Find my restaurant” in the top navigation panel.

Rewards

Border Rewards is On The Border’s new loyalty program! As a Border Rewards member, you receive 1 point for every $1 spent in restaurant or online. The more points you earn, the more rewards you win for use on future visits. Surprise rewards will be delivered throughout the year and bonus challenges will help you keep your point-earning game strong. Not to mention, you automatically get a Free CYO Combo meal upon sign up, plus additional rewards on your Birthday.

On top of all of this, as a Border Rewards member, you qualify to join our Queso Club, which brings you a Free Bowl of Queso for 365 days in a row. Just purchase a bowl of queso and add $1 on your next visit and every bowl of queso for the rest of the year is free.

The Queso Club is On The Border’s annual subscription program, which offers you free bowls of queso for an entire year! You must be a member of Border Rewards prior to joining the Queso Club. The easiest way to register for Border Rewards is to follow any of the “Sign Up” links on this page, then fill out the registration form.

To activate your Queso Club membership, simply order a bowl of Signature Queso and add $1 to your purchase. With that extra $1 comes 1 bowl of Free Queso for 365 days straight. No cheesy strings attached. What you waiting for? Sign up today.

Easy! Just click the link below to fill out the Registration form. A confirmation email will be sent immediately, including your first reward.

SIGN UP NOW

Each Border Rewards member is given a unique Loyalty Number. This Loyalty Number must be presented to the server when dining in, in order to associate your Loyalty Account to your purchases. Every purchase you make using this number ties points back to your account to trigger rewards. So make sure you always tell the server your Loyalty Number when ordering!

If you’re having a hard time remembering your Loyalty Number, no problem! We make sure to include it in every email we send you. You can also use your phone number as a reference to the server, if you added one upon signing up.

Points and rewards can be earned and redeemed on our online ordering site. Simply login to the link below using your Border Rewards email address and password, and you’ll automatically accrue points on all your online orders. In addition, any Rewards you can redeem on your order will appear in your order summary. It’s that easy!

Only online orders placed through On The Border’s online ordering site qualify for points. 3P delivery sites are excluded from Border Rewards.

If you’d like to update the email address on your Rewards account or even change the frequency of messages you receive, please log in to your Rewards account by clicking the link below.

REWARDS LOGIN

If you do not know your password, please follow the steps to Reset Your Password to login.

Did you sign up for Club Cantina in the past and are wondering why you have to register again? It’s so we can create that unique Loyalty Number for your account to use in restaurant and online. Without this number, you won’t be able to earn points or redeem rewards. Promise you’ll only have to sign up once! Sign up now.

To redeem a Border Reward in restaurant, simply alert your server that you have a reward on your account. Give the server your Loyalty Number or the phone number you used to sign up for your Border Rewards account. The server can then look up your account and apply your available rewards to the check.

COVID-19

Each location follows the guidelines mandated by their respective state. As of March 2021, Texas locations are not requiring Guests to wear masks upon entry. However, all Team Members and Managers in restaurant continue to wear masks to keep safety of our Guests top-of-mind.

Whether you’re dining in or choosing Pick-Up, Curbside or Delivery, we’ve taken steps to ensure your experience is as clean, safe, and socially-distant as possible.

  • Tables are spaced according to local state guidelines.
  • Scan a QR Code at the table to access digital menus.
  • We disinfect high-touch surfaces every 15-minutes.
  • All Team Members wear masks and get daily temp checks.